Delivery or collection
You can request UK delivery or collection from our Ambleside shop. Sending the website form does not take payment and does not by itself mean that we have accepted the order.
For delivery orders, we check the products and delivery address first. We then send the final total, including the delivery charge, before asking you to pay. For collection, we confirm when the order is ready.
Timing
We tell you the expected dispatch or collection timing when we confirm the order. If no different delivery period is agreed, consumer distance-selling rules generally require goods to be delivered within 30 days.
If we cannot supply an item or cannot agree a suitable delivery arrangement, we will tell you before taking payment where possible.
Changing your mind on a distance order
For most goods bought at a distance, you can tell us you want to cancel within 14 days after receiving the goods. After telling us, you normally have a further 14 days to return them.
Unless we agree otherwise, you are responsible for the direct cost of returning unwanted goods. We refund the standard outbound delivery cost where the statutory cancellation right applies. If goods are used or handled beyond what is reasonably necessary to inspect them, a lawful deduction may apply.
Refund timing
Where the statutory distance-order cancellation right applies, we refund the money due without undue delay and normally no later than 14 days after we receive the returned goods or evidence that they have been sent back. We refund the standard outbound delivery cost; any extra amount paid for a more expensive delivery option is not normally refundable beyond the standard-delivery amount.
Exceptions
Some goods do not carry the usual change-of-mind cancellation right, or the right may be limited. Examples can include personalised or custom-made goods, goods that deteriorate or expire rapidly, and certain sealed goods that cannot be returned for health or hygiene reasons after they have been unsealed.
Faulty, damaged or incorrect goods
Your statutory rights are not affected. If goods are faulty, not as described, damaged in transit or the wrong item has been supplied, contact us as soon as reasonably possible so we can arrange the appropriate remedy.
Model cancellation form
You can cancel by any clear statement. If you prefer to use a form, send the following information by email or post:
How to contact us
When contacting us about an order, include your public order reference if you have one.