Who we are
The Black Sheep Shop is an independent shop trading from 2 Lancaster House, Lake Road, Ambleside, LA22 0AD, United Kingdom.
Information we use
When you send an order request we may use your name, email address, optional phone number, delivery address where delivery is requested, order note, products and quantities, order reference, fulfilment choice, payment status/reference and delivery or tracking information.
We do not collect or store payment-card details, online-banking credentials or card security codes.
Why we use it
We use customer information to respond to an order request, check availability, arrange delivery or collection, send the final total and payment instructions, keep an order record, deal with returns or problems, prevent abuse and meet accounting or other legal obligations.
Depending on the purpose, our lawful basis is taking steps at your request before a contract, performing a contract, complying with legal obligations, or our legitimate interests in securely operating the order service and keeping necessary business records.
Who receives it
We use Cloudflare infrastructure for website security and the order service. Resend is currently used to send transactional order emails. Delivery details may be shared with a delivery carrier where this is necessary to deliver your order. If you follow a payment-request link, the payment provider handles the payment under its own privacy information; we keep only the payment status/reference needed for the order.
How long we keep it
We keep order records only for as long as needed to fulfil the order, manage returns, disputes and customer service, and meet accounting, tax or other legal record-keeping requirements. When information is no longer needed, it is deleted or anonymised where appropriate.
Browser storage and security
The basket uses browser local storage so products remain in your basket between pages and visits. The checkout stores only non-sensitive workflow state locally; personal checkout fields are not deliberately persisted in browser local storage. Session storage is used for short-lived retry/confirmation information. Cloudflare Turnstile is used to protect order submission from abuse.
We do not currently use advertising or analytics cookies on this storefront. The storage used for the basket, checkout flow and security is intended to provide the service you request.
Your rights and questions
You can contact us to ask about the personal information we hold about you, ask us to correct inaccurate information, or raise a privacy concern. Other data-protection rights may apply depending on the circumstances and the reason we use the information.
If you remain concerned about how personal information is handled, you can also contact the UK Information Commissioner's Office.